I often write about the power of words. Words can help people and inspire them. They can also be devastating weapons when they are used in anger or to cause pain.
I'm delighted to report that yesterday, three little words made my day.
I had to reschedule one of my special needs son's myriad appointments. I was nervous because I never know what kind of reception I'll be getting from the receptionist.
I dialed the number and got the booking person on the phone and explained politely that I'm sorry-I had to change the appointment because I could not get the time off work on that particular day, and make other child care arrangements at that particular time.
And the woman at the other end of the phone said "hey-life happens".
And I felt a wave of relief and happiness.
I said yes, life certainly does happen-so thank you for saying that.
Isn't that amazing?
Three little words spoken changed a mundane conversation from potentially difficult to pleasant and uplifting.
Words matter.
